Scheduling Sessions With Me

For 2012, I’ve reduced the hours when I’m available for appointments at Balance. We also have a new (and better) scheduling system.

Maybe you’re a little miffed–two years ago you were able to just send me a text or call my cellphone, and I’d see you the same day to fix the crick in your neck, the painful shoulder or your sciatic pain.

Now I’m telling you to call our office at 407 704 8867 (we have remote operators, you can call 24/7) or to use the online scheduling system www.balanceorlandoschedule.info which you can also access from any page on our website.

Probably I recommend one of our therapists who can help you sooner than I.

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Treatment Guidelines for Massage Therapists #1: Trial and Error

from triggerpoints.net — good guide to trigger points

(this is part one of a series… please also check out part two)

If we look at medicine honestly, we see it’s based on trial and error. Even when the board-certified specialist prescribes a drug that’s been studied for decades, she won’t know how it affects one particular patient.

We often don’t know why a treatment works, we just hope that it will.

As therapists, we should be well aware of how hard it is to really determine cause and effect, and how much our own brains trick us into seeing causality where there is none. Continue reading

Massage Therapy in FL–the PIP bill passed

Billing PIP for massage therapy is almost over. The new bill is in effect, and we can’t bill auto insurance if the patient’s policy was renewed after July 1st this year.

If it’s an older policy, the patient is still covered for massage therapy and acupuncture, because the bill can’t revoke an existing contract.

Very soon, all policies will have been renewed, and Florida massage therapists will have a tough time in 2013 and beyond. Don’t think you won’t be affected if you’ve never billed insurance!

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Why blog? Does it help get more clients?

A reader just told me he’s doing the 31-day-blogging challenge. He asked me whether blogging is any help for my business. Since I’m a lazy blogger, I’ll use my answer as today’s post:
It depends on what you want your business to be. I’m blogging in order to get an audience for future massage CEUs since I’m about to work with HomeCEUconnection.com on 3 classes, and I’ll be doing live workshops in the Orlando area as soon as I’m approved as  a CE-provider by the Florida Board of Massage.
I also write posts that have my clients in mind… just explanations that I often use when I’m talking to clients (like the hyperlordosis-post, or the post about scheduling with me).
Of course the exercises are with clients in mind, but they also appeal to other massage therapists.
I like following up with clients after a treatment by emailing them a link to one of my videos on YouTube, to help them remember a stretch I gave them as “homework”, and I’m planning more posts that refer to the videos.
So a lot of my blogging is not aiming directly at getting new clients, it’s more about building a reputation as an expert on structural alignment and the massage industry in Florida.
Eventually I’ll use the posts I’ve written to build other websites for these different topics, so blogging helps me create content for the future.
If I was blogging simply to attract new clients, I would write posts specifically for keywords that people might search for.
back pain treatments
stretches for a tight upper back
how to correct forward head posture
sciatica relief
etc
That’s pretty much what I explained in my SEO post. It’s all about identifying what people might search for if they don’t know about what you offer… so as an example let’s say you’re working with myofascial release.
Of course your website has a page all about that, optimized for myofascia, fascia, MFR, myofascial mobilization, myofascial massage, and such (well, I hope it does… or whatever your specialty is).
That way you make sure people find you when they’ve heard MFR is awesome and helps people in pain.
But what about people who’ve never heard of MFR?
They would not find you. They probably don’t even know that massage therapy can help… all their experience is with simple rubs in a spa.
You have to try and find what people would search for … “can’t turn my neck” and things like that.
Then you make a post “I can’t turn my neck–what to do” and write about the different possible reasons why range of motion might be restricted, and how massage therapy can help.
It’s a lot of work, of course, and you should not expect results for a year. But if you utilize social media well and you get others to promote your posts, you’ll see that some people schedule appointments because they read your blog posts.
It’s like all marketing–you have to find something you like, and stick to it. If you rather talk to people in person, join a few networking groups, build relationships with other businesses in your area and learn effective networking.
But if you like writing…  get more information on content marketing. Check out copyblogger.com!
I hope this helps a little.. I’m looking forward to your 31 posts!!

 

To all other bloggers…  please comment with a link to your blog, your twitter handle, your G+ profile, your facebook page and so on. The foundation of successful blogging is community! 

 

Just shut it!

Silence is golden for the introvert, while extroverts like to chat.  What does this mean for the therapist? Should you try to find out whether you’re dealing with an introvert?

I say no. With every client, it’s the therapist’s responsibility to respond to what they bring to the table that day. And it’s not even true that introverts want it quiet all the time–they just don’t like smalltalk. My online buddy Trina posted a wonderful list of myths about introverts.

In any business relationship, you have to follow your client’s lead on how to engage. It’s your responsibility to create an atmosphere of safety. Chatting away pointlessly never gets you there.

A massage therapist who talks all the time is the number one reason for clients not to come back.

To the extroverts, a talkative therapist is just a bad listener–and the extrovert wants to be heard. Just ask questions, don’t tell stories! An extroverted client will be happy to get into a conversation about pretty much anything.

The introvert, on the other hand, will answer your question with as few words as possible. Monosyllables from ANY client are your sign to just shut it. Play some music to ease your discomfort with silence. Something very boring. Like the Pandora station I made specifically for relaxation.

In regards to introverts, it’s really important not to engage in smalltalk. It feels stressful, to some individuals even painful, and a stressed client won’t benefit from your treatment.

So what about extroverts? Won’t they get antsy when you give them the silent treatment?

Some will, some won’t. Some deliberately come to you because they know they have to get more self-awareness.

So the groundrule I go by is simple: Don’t tell stories. Just respond to what the client is willing to share, don’t make your client your audience.

What do you think? As a therapist, what is your experience with clients who just won’t shut up? And as a client–have you ever had a therapist who annoyed you because they didn’t talk much?

Would you agree that when in doubt, it’s better to be quiet?

How to Get Found Online (SEO for complete beginners, dummies, blogging newbies…yes, that’s me)

Other therapists often say: “In my area people don’t know much about alternative medicine, so it’s been slow to build a business.”

Their ads talk about the style of work they specialize in. So do their websites. And their profiles on Social Media. And yes, they do their best to educate people–about that specific system they are certified in. By giving talks at libraries, community centers, maybe even networking groups. Let’s say those are well-prepared, entertaining presentations that get people out of their chairs to experience their bodies like they never have before. Kudos! It’s important to get the word out. It’s just a frustratingly slow way to build a clientele.

SEO gets you booked much faster.
That’s what you get countless spam emails about: “After a thorough analysis of your company’s website,….” and then they tell you they will get you on page one on Google. Don’t hire the one who spams you!
The process to improve your ranking on Google is called Search Engine Optimization, SEO. It’s a big market, and can get expensive… but here’s how you get started for absolutely free. 

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take it from the Dalai Lama

I’ve read that the Dalai Lama is very mindful of the importance of keeping a sensible pace so he can live in the spirit of love every day. One time a reporter asked him how he remains so calm, so grounded, and so loving when his life can be so stressful and demanding.

He paused, gave the question some serious thought, and then answered, “I leave early for appointments.” 

I saw it in a random post a while ago. Unfortunately I could not find the original article, so I’m not sure whether it’s even a real quote.

The idea is true, though. The benefits of leaving early, showing up with time to spare, always planning on those extra ten minutes are huge.

In regards to being calm, relaxed and focused it’s a lot better than getting massages, acupuncture, taking supplements, and going on vacations. Additionally, if you show up early for appointments, you can get a lot more out of the appointment itself. In my case, my clients get a better and often longer session if they’re early.

I could go on here–I have a lot of examples where being early gave me an unexpected benefit. But I’d rather read your examples, your stories. How do you get “more” just by leaving early for appointments?

Short notice


Most massage therapists start their career sitting around, waiting for walk-ins. Is that you?

A lot of places don’t pay for the long hours you spend there.
It’s illegal to require your presence without paying for it, but some business owners don’t even know that; or they don’t care.

As soon as you’re out of that day spa, you’re likely to go to the other extreme and you don’t take appointments on short notice.

It’s understandable–you want to plan your day and do other things than just sit around and wait for the phone to ring. After all… isn’t having your own business all about making your own schedule?        Continue reading

PIP scams in Florida

I run a massage business. We bill auto insurance after accidents, and soon that won’t be available any more. I’m not too worried, since most of our clients pay out of pocket, but the changes for the industry as a whole will be huge, and even we will have problems making payroll.

I’m very sorry for the massage therapists who work in facilities that specialize on auto accidents, because a lot of them will lose their jobs. (Btw… I’ll need an LMT with good deep tissue techniques for weekends). 

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Tools for Massage Therapists

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Mechanic and electronic gadgets are getting more popular among massage therapists.
Some show great results, others are only used to give the therapist’s hands a break.
I’ve seen many cases where clients didn’t get any benefit from the treatment, but the therapists insisted on its necessity.
(Read this if you’re in that situation)

Consider the amazing tools massage therapists come with.
They can exert a precise amount of pressure, vibration, friction; so precise that you could measure it by the gram. Recalibration and assessment happen instantly, all the time.

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